Question 1

How many hotels and resorts do members receive exclusive wholesale rates at?

Accepted Answer

Club 1 Hotels offers exclusive members-only wholesale rates without restrictions at over 1.5 million hotels and resorts located in over 76,000 destinations and 203 countries as well as global vacation homes, 500 car rental companies, 250 airlines, activities and more.

Question 2

How do I sign up?

Accepted Answer

Please select the “Create an Account” tab on our website and submit the required information. Once you have created your login credentials, you will be able to access our booking engine and begin booking your travel.

Question 3

Which payment methods are accepted?

Accepted Answer

We accept Visa, MasterCard, American Express, Discover and Diners Club.

Question 4

Can I purchase a membership if I live outside the U.S.?

Accepted Answer

Absolutely, Club 1 Hotels memberships are attractive to those frequent travelers who live in Canada, Latin America, Mexico, Europe, UAE and Asia, given our large inventory of hotels and resorts in over 203 countries, and over 1,200  airport club and VIP Lounge access located in 500 cities and 130 countries that is included in all of our memberships.

Question 5

Can I purchase a membership as a gift?

Accepted Answer

Absolutely, Club1 Hotels memberships make the perfect gift for any frequent traveler. Please email MemberServices@club1hotels.com with the recipient's name and email address to reserve a gift membership.

Question 6

I lost my login credentials, what should I do?"

Accepted Answer

While on our Booking Engine login page, click "Forgot Password" and follow prompts to change your password.

Question 7

How do I change or cancel my reservation?

Accepted Answer

You can cancel your reservation online in your Membership Portal. While logged in, click "My Account". From your account page, select "My Bookings: Cancel or review your existing reservations." Find the reservation you wish to cancel and click the blue "X" button. Prior to cancelling your reservation, please review individual hotel cancellation policies.

Question 8

Do you offer Travel Insurance?

Accepted Answer

Travel insurance is available from Travel Guard, to learn more CLICK HERE or by calling Travel Guard at 800.826.1300.

Question 9

Will I receive rewards points or credit towards hotel elite status with the hotel I stay with?

Accepted Answer

Policy and enforcement of policies vary by hotel chain (and often by individual hotels within chains). Rates booked through Club 1 Hotels are generally not eligible for points earning with most major Frequent Guest Programs, however, they do recognize your status/benefits. If you have any questions, we recommend asking the hotel at check-in how your Club 1 Hotels reservation will be treated by your Frequent Guest Program.

Question 10

How do I get my confirmation number?

Accepted Answer

An email confirmation is sent to the email specified on your account immediately at the completion of your bookings along with your receipt. If you do not receive the confirmation email, please contact our Membership Services team at MemberServices@club1hotels.com.

Question 11

I’m having trouble with my online booking, what should I do?"

Accepted Answer

In the event of a site malfunction, or if you're not able to complete your booking, please text our Membership Concierge at +1 312-529-8474‬ or email us at MemberServices@club1hotels.com.

Question 12

How do I book more than one room?

Accepted Answer

There is an option to book multiple rooms when starting a reservation. If you are looking to book more than 8 rooms, please text Member Services at +1 312-529-8474‬ or email us at MemberServices@club1hotels.com.

Question 13

What do I need to give the property when I check-in?

Accepted Answer

All you need for check in is your photo ID and a credit card for any additional charges to the room.

Question 14

Is my credit card secure?

Accepted Answer

While no company can guarantee 100% security, we use end to end encryption technology. We do not store any credit card information.

Question 15

Do you charge my credit card when booking?

Accepted Answer

Yes, your credit card is charged at the time of booking.

Question 16

How do I know the booking was canceled?

Accepted Answer

We will send you a cancellation number via email upon canceling online.

Question 17

What if I forget to cancel my booking?

Accepted Answer

If you do not cancel your reservation, you will be charged for the entire stay.

Question 18

What if I want to change my reservation during my stay?

Accepted Answer

Simply text our Member Service Team at +1 312-529-8474‬ or email us at MemberServices@club1hotels.com.

Question 19

How do I submit a special room request for bedding, smoking preference, connecting room, etc.?"

Accepted Answer

Simply type your request in the "Special Request" field on the checkout page. While requests are not guaranteed, we will contact the hotel promptly, and do our best to make it happen.

Question 20

Is the room rate per person or per night?

Accepted Answer

All rates displayed are nightly and are based on double occupancy per room, unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the listed occupancy may be subject to additional charges at the property’s discretion. Our booking fee and tax recovery are not included in the rates displayed. Resort fees and other surcharges that may be imposed by the hotel are not included.

Question 21

Once I have made my reservation, will I receive any written confirmation from the hotel?"

Accepted Answer

No, the email confirmation you receive from Club 1 Hotels is all you need. It displays your Club 1 Hotels booking number, the hotel information, the rate, confirmation number, and the hotel’s cancellation policy. If calling the hotel to confirm your reservation, please note it may take up to 5 business days to upload into their system. Don’t worry, your room is confirmed within our allotment.

Question 22

What is the Privacy Policy?

Accepted Answer

We protect your privacy. Please click on our Privacy Policy for our detailed policy.

Question 23

Do hotels have minimum age requirement?

Accepted Answer

Please be aware that most hotels require you to be at least 18 years of age to check into a room. Some hotels with casinos may require you to be 21 years of age to check into a room. Please verify you or your party meet these age requirements prior to booking.

Question 24

If I have a group, who do I contact?"

Accepted Answer

Please email MemberServices@club1hotels.com with the details about your group. You may not book more than 8 rooms online for the same hotel/stay dates. If you wish to book 9 or more rooms, our Group Travel Specialist will assist you. You may be asked to sign a written contract and/or pay a non-refundable deposit, depending on the nature of your request.

Question 25

I cancelled my booking. When will I receive my refund?

Accepted Answer

Refunds typically take up to 10-12 business days or the next cycle to show up on your credit card.

Question 26

I had a problem at the property, can you help?"

Accepted Answer

Absolutely, let us know what the problem at the property was and we will work with the property to ensure a satisfactory solution.

Question 27

Can I use a credit card with an international billing address?

Accepted Answer

Yes, if you have a credit card with a billing address outside of the United States, you can use it to: pay for your membership, reserve hotel rooms, reserve rental cars, book activities and attractions, book vacation rental homes

Question 28

What are the Member Services hours?

Accepted Answer

Our team is available:   Monday-Friday 9:00am-8:00pm CST
Saturday/Sunday 10:00am-6:00pm CST   Send us a text at +1 (312) 529-8474 or email us at MemberServices@Club1Hotels.com anytime during these hours.   For emergencies only, please call us at +1 (312) 529-8474

Question 29

Is there a change or cancellation fee?

Accepted Answer

No, we do not charge our members a cancellation fee. There may be applicable hotel charges if cancelled past the cancellation deadline. Please refer to your reservation confirmation for cancellation details.

Question 30

Can I book for someone else?

Accepted Answer

Yes, you can book for someone else. Just remember to input their full name and contact phone number for the reservation.

Question 31

Are rollaway beds/cribs available?

Accepted Answer

Most hotels offer rollaway beds and cribs. (Typically at a charge of $5.00 – $25.00 each.) Some may have restrictions on what room types will allow rollaway beds.

Question 32

Is parking or free parking available?

Accepted Answer

Many hotels offer free parking to their guests. Although, most hotels located in downtown/major cities charge. Please visit the hotel website to confirm parking charges.

Question 33

Are your hotels pet friendly?

Accepted Answer

Please contact the hotel directly to confirm if pets are allowed, and if there are any pet fees. Some hotels indicate that pets are allowed in their description, however there may be additional restrictions.

Question 34

Is breakfast included in my room rate?

Accepted Answer

Hotel rates that include breakfast will be listed in the rate description. Please note that breakfast is limited to two persons per room.

Question 35

How can I request a specific bed type?

Accepted Answer

Bed types are listed with room rates for selection. If you have questions about the bed types in the specified room rates, please reach out to our Membership Service Team.

Question 36

Can I request a smoking room?

Accepted Answer

If smoking rooms are available, they will be specified in your room rate selection.

Question 37

Can I book tax exempt hotels, car rentals, and/or activities?"

Accepted Answer

Unfortunately, we do not provide tax-exempt options for our members.

Question 38

How do I request a handicapped-accessible room?

Accepted Answer

If your preferred hotel does not show an accessible room option, please specify your needs in the Special Requests section at the checkout page and we will put in a request with the hotel.

Club 1 Car Rentals

Powered by Club 1 Hotels

Company

About Club 1 Hotels

Contact

Legal